Warranty & service.
Easy to understand. Quick to register.
Here you will find the key information on the warranty, registration and the process in a warranty case. The official warranty terms always apply as the legally binding version.
How registration works
Keep your proof of purchase
The date and dealer details are required.
Register the device online
Within 1 month of purchase.
Receive confirmation
After that, the programme terms on the official page apply.
What is covered?
- Material and manufacturing defects with proper use.
- Warranty handling according to the official terms.
- Registering for the service programme can enable an extended warranty, depending on the model.
Typical exclusions
- Wear parts and consumables.
- Damage caused by falls, moisture outside the specification, improper use or third-party tampering.
- Accessories and batteries are considered consumables or wear parts and are therefore not covered by the warranty.
- Rechargeable batteries and individual devices may be excluded from a warranty extension, see official terms.
Process in a warranty case
Check your documents: proof of purchase and registration confirmation, if available.
Describe the fault: briefly and specifically, ideally with photos or videos.
Get in touch: via the official channels or the dealer, depending on the process.
Check and solution: repair or replacement according to the terms.
Frequently asked questions
By when do I have to register my device?
Registration should take place within 1 month of purchase. The official registration page applies for details.
Does the warranty extension apply to every product?
Not necessarily. Accessories, batteries and rechargeable batteries may be excluded from a warranty. Please check the official terms.
What do I need for registration?
Usually: date of purchase, dealer details, device model or serial number and a valid e-mail address. You will see the exact form on the registration page.
Where can I find the legally binding warranty terms?
On the official page: warranty.condtrol.com/de
Contact
CONDTROL GmbH
Im Wiegenfeld 4, 85570 Markt Schwaben, Germany
Phone: +49 (0) 8121 428 9195
E-mail: gmbh@condtrol.de
Opening hours: Mon to Thu 8:30 to 17:00, Fri 8:30 to 14:30
Legal notice: This page is an easy-to-understand summary for customers. Only the official warranty terms at warranty.condtrol.com/de are binding.
